TRAVEL AGENT BOOKING POLICIES AND PROCEDURES

----AGENT BOOKING PROCEDURES ----
Spirit Airlines, the Ultra Low Cost Carrier of the Americas, is hosted in the Navitaire (1N) system. Spirit is a "ticketless" airline, with similar attributes to the other carriers hosted on the Navitaire system.

Spirit Airlines will be a ticketless booking carrier using SSR payment entries, SSR OTHS or SSR EPAY, depending on the GDS as the form of payment in the GDS systems.  Ticketless access is a mode which provides interactive availability and fare information allowing travel agencies to create ticketless bookings.  The availability and fares information as well as the pricing and booking responses are received directly from the Spirit Airlines system.

There are different identifiers within the various GDSs that show Spirit Airlines as a new addition to the Ticketless carrier option.  Please check with your GDS of choice to review these indicators and other details on how to book a "ticketless" carrier. 

Consumers and / or travel agents will be able to use a GDS confirmation number (record locator) or the Spirit Airlines Confirmation Code on the My Reservations section of www.spirit.com in order to pre-purchase checked baggage, select seat assignments, check in online, print boarding passes and change / modify existing reservations.  Fees and / or fare differences may apply to the options listed. Please check www.spirit.com for details.

Travel Agent reservations made via the GDS must transmit a valid form of payment within 24 hours of the booking creation using a credit card or agency credit (if applicable). The reservation will automatically cancel in the Spirit Airlines system if payment is not received within 24 hours.  When making a booking on Spirit Airlines all the segments of the Confirmation Code must be "NK", no other airlines are allowed to be in the record.

Spirit Airlines will process the payment information and send a booking confirmation number using an SSR OTHS element.  Once Spirit has confirmed the booking, the segments are validated and further modifications to the Confirmation Code are subject to restrictions and / or fees (see additional sections herein to determine the restrictions). It is vital to ensure that agents remove ticketing time limits from your GDS bookings, once payments are submitted.  If this is not done, your GDS system will send Spirit a cancellation message when the time limit is reached and our system will automatically accept it and cancel the reservation.

Agents who book travel via www.spirit.com will have access to Spirit Airlines' ultra low fares, schedules and inventory, including most of our promotional rates ($9 FareClub fares are exclusive for club members). 

Spirit Airlines will not accept Paper Tickets as a valid form of payment on bookings / reservations after May 30, 2008.  Spirit Airlines will continue to accept paper tickets for travel after May 30th so long as the paper tickets were issued prior to May 30th.

Bookings made via the Travel Agent portal on www.spirit.com, can be paid for with a credit card, agency credit or a reservation credit.  Bookings made via the GDS channel can be paid for using a credit card and agency credit, but not a reservation credit.

Travel agents must be approved and granted access to Spirit's travel agency portal.  Current authorized ARC/IATA, travel agencies will need to re-validate their access by entering their ARC/IATA number as their ID, along with the default password of "Spirit@2222".  For non-IATA agencies with accounts on spirit.com, it will be necessary to add "000" to your existing account ID number when logging in along with the default password of "Spirit@2222:  For example, agency account 12345 must be entered as 00012345 in the ID field.

To sign up to access the travel agency section, or for issues logging in, please contact salessupport@spirit.com.  Sales Support contact information is for travel agents' use only.  Customers should always be directed to our website or our central reservations numbers. 

Some enhancements to the web booking system include: a promotion code box, which allows travel agents access to Spirit's ultra low fares and the ability to purchase baggage and seats within the booking path. Changes and modifications will be allowed, either at www.spirit.com or directly in the GDS.  Change fees and fare differences may apply.

----BAGGAGE---
All Checked Baggage Charges are Non-Refundable.

For general baggage information, please click on the link below:
http://www.spirit.com/Policiesbags.aspx

For restricted and dangerous baggage information, please click on the link below:
http://www.spirit.com/PoliciesRestrictedBags.aspx#RestrictedBags

For delayed, lost or damage baggage, please click on the link below:
http://www.spirit.com/PoliciesDelayedBags.aspx

----BOOKING HOLDS----
 Bookings will be put on hold for 24 hours only if the form of payment is not included at booking time or if the form of payment is transmitted incorrectly.  If payment is not received within the 24 hours, Spirit Airlines will automatically cancel the booking and send a cancellation message back to the GDS PNR.  Bookings made within 24 hours of scheduled flight departure will require instant payment at the time of the booking creation.  A valid form of payment is required to be in the PNR prior to ending the transaction.  PNR’s made within 24 hours of scheduled flight departure will not be put on 24 hour hold.

----CANCELLATIONS----
Please ensure that you manually remove your GDS ticketing time limit once you submit payment on the booking.  If this is not done, your system will still send us a cancellation message and our system will automatically cancel your paid reservation.

----CHANGES / MODIFICATIONS ----
Changes and or modifications conducted within 45 minutes of the original booking being made will not incur any fees or charges (except in the case that there is a fare difference required) for the change or modification.

Changes and modifications to GDS generated PNRs can be made at www.spirit.com for a fee. (SEE UPDATED FEE SCHEDULE BELOW). Fees for changes made via the GDS are typically $10 higher than those made directly on spirit.com. Changes / modifications done to GDS PNRs at www.spirit.com will NOT send back the change message to the GDS PNR via the system.

Changes within 24 hours of departure time:

Customers may request changes to their reservation within 24 hours of departure time, provided that they can travel within 2 calendar days of their originally scheduled flight. The customer or agency MUST cancel or change the reservation prior to departure or the reservation will lose all value.

Travel agents must contact Spirit Airlines directly if the change request is made within 24 hours of flight departure at 800-772-7117.  Outside of 24 hours travel agents can make changes and/or modifications via their GDS or at www.spirit.com.  

A new SSR payment message is required each time a new or additional segment is added, changed or modified on an existing reservation. 

Any remaining balance of the unused ticket will be put on a Reservation Credit, which can be used within a one year period for future travel.

Customers must pay the applicable change fee plus any fare difference. The customer must choose an available flight within two (2) calendar days of the originally-booked flight. If all flights are full during that time period, Spirit reserves the right to decline any further accommodation.

The revision to the 24 hour policy is for customers making modifications to their reservation. Situations out of the customers’ control such as irregular flight operations (cancellations, mechanical delays, etc.) and misconnects are still handled separately under different criteria and policy.

All changes must be made with a Credit Card.  Please review the Form of Payment section for the proper SSR messaging for your specific GDS.

----CHILD FARES------
Spirit does not offer children's fares.   There is no fee for infants on domestic journeys. 
For international journeys, a fee of $7 will be required for each infant.  Payment of this fee may be made via SSR message or it can be paid at the ticket counter.

----COMMISSIONS----
Spirit Airlines has a 0% (zero percent) commission policy for bookings via both the GDS and directly with Spirit Airlines. Travel Agents booking at www.spirit.com will continue to be able to book published fares at a $5 per segment discount from published fares available via the GDSs in addition to having access to Spirit's ultra low promotional fares and weekly specials.

----CONTACT SPIRIT AIRLINES (TRAVEL AGENTS ONLY)
General Reservations 800-772-7117 should be contacted for the following issues: General Questions, PNR Confirmations, All PNR Modifications, Schedule Change Confirmation/Modification, Customer Service Issues, Questions on Taxes and Fees, Lost Paper Ticket (until 3/31/2008), Flight Information, Travel Policies and Procedures.

Travel Agent Sales Support (fax: 248-727-2688) email: Salessupport@spirit.com should be contacted for the following issues: PNR Voids, Refund Requests; Paper Ticket Problems; Fare Problems; UC/NO Segment Status Issues; No Fare SSR Issues; Out of Balance PNRs (under / overcharging) refund requests.

Group Sales: www.spirit.com.  Any group consisting of 10 or more traveling on the same itinerary can book through Spirit’s Group Sales.  Visit www.spirit.com, click on the Group Travel icon at the bottom of the page.  Enter all necessary information and a Group Sales Specialist will respond to your request within 72 hours.

To make a booking  with Spirit Vacations call: 888-450-0076.  Spirit Vacations packages include Spirit Airlines airfare combined with great hotel, car and tour deals.  Book through VAX on www.vaxvacationaccess.com/spiritvacations, featuring a "name your own commission level". ; email customerservice@spiritvacations.com Spirit Vacations Group Packages 888-301-4773. 

----CREDIT CARDS----
Credit cards are processed immediately when entered at booking time.  Spirit Airlines will honor a 24 hour refund to Travel Agents whereby the fare charged by Spirit Airlines is different from what the GDS auto-priced fare quoted, so long as the credit card has been processed.  In order to request a refund for fare discrepancies please contact salessupport@spirit.com Sales Support within the 24 hours after the booking has been charged.

Spirit Airlines accepts the following credit cards for ticketless travel:

American Express; Discover Card; Master Card; Visa

----ELECTRONIC TICKETS----
All references to bookings made prior to May 29, 2008 will need to be made using the GDS record locator or the Spirit Airlines Confirmation Code.  Contact salessupport@spirit.com should you have any issues with bookings made prior to the migration onto the new Navitaire "New Skies" ticketless booking platform.

----FARE INFORMATION----
Spirit Airlines offers only non-refundable fares. Changes in the date(s) or flight(s) may be made prior to the departure of any flight segment by contacting Spirit Airlines directly at 800-772-7117. If available, such changes will be made subject to any increase in the fare for the new flight segments. All tickets are also subject to a service fee of $110 USD per person if the change is made in the GDS or via our Reservation Center. Changes or modifications made at www.spirit.com will only be charged $100 USD per person regardless of original booking channel. Other restrictions may apply. Please reference the Changes / Modification section above for restrictions on changes made within 24 hours of flight time.

Spirit Airlines does not offer discounted fares for children, military, or government.  All fares must be booked as (ADT) adult fares.

-----FARE RULES INFORMATION-----
In order for a fare to be considered valid all associated fare rules must be adhered to including but not limited to Advance Purchase, Round Trip and Saturday-night stay requirements.

---- FORMS OF PAYMENT ACCEPTED----
American Express, Discover, MasterCard, Visa, and Cash (Cash payment currently only available at the Airport), Reservation Credit, Vouchers and Agency Credit are also valid forms of payment where applicable.  Reservation Credit and Vouchers are only accepted as a form of payment at our website www.spirit.com/welcome.aspx?pg=spmgrmain&Type=TA

Listed below are the actual SSR OTHS formats Spirit Airlines will support from each of the GDSs.

Examples of SSR Lines
In each of these examples, the following key applies:

L1 = New Skies Hosted Airline Code
VI = the credit card type: AX, MC, VI, etc.
xxxxxxx = the credit card number
mmyy = the month and year of the expiration date
zzzzzzzzzzzzzzzzz = the credit card holder name

Required format for Amadeus:
SSR OTHS L1 CCAXxxxxxxxxxxxxxxx/EXPmm yy/zzzzzzzzzzzzzzzzz
SR EPAY NK NN1-CC/AX371449635311004/EXP08 05-FIRST LAST NAME
or
SROTHSFL-CCVI4024511000387993/EXP06-05/JIM MARTIN

Required format for Sabre:
SSR OTHS L1 CCVIxxxxxxxxxxxxxxx EXP mm yy
SSR OTHS L1 CH zzzzzzzzzzzzz

Required format for Galileo:
SSR OTHS L1 VIxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzzzzzzz
or
SSR OTHS L1 VIxxxxxxxxxxxxxxx/D mm yy/zzzzzzzzzzzzzzzzzzzzz

----FREE SPIRIT / FREQUENT FLIER PROGRAM----
Spirit Airlines does not support the transfer of frequent flier information in the SSR or OSI field of GDS PNRs.  All members must manage their frequent flier accounts online or directly with Spirit Airlines.

----LOG-IN @ www.spirit.com---

All IATA/ARC/CLIA certified agencies are invited to establish a sales account on the "Travel Agent" portal on spirit.com.    Agency accounts offer the following benefits:

1. Lower fares than are generally available in the GDS
2. Ability to book Spirit PNR's using select discount coupons during sale periods
3. Ability to pre-pay for customer seats, carry on and checked luggage in one transaction, ensuring a smoother, more seamless travel experience for our mutual clients
4. Establish eligibility for Spirit's Travel Agency positive space travel program (full details below).
5. More exciting benefits to come!

For new spirit.com agencies:

Once our Sales Support team has established your account, your ARC or IATA number will serve as your log-in and your initial default password will be “Spirit@2222”.  Once you’ve successfully logged in the first time you will be required to change your password.  Once completed, you’ll be able to book at the www.spirit.com travel agent section.  Some initial enhancements will be evident and include a promotion code box which will allow TA’s to take advantage of the web promotion discounts when booking; the ability to assign seats etc…phase 2 of the travel agent booking section will allow for “agents” to be added under the Travel Agency code and booking reporting data.

Problems logging-in, please send an email to SalesSupport@spirit.com with your ARC/IATA number, TA Name, Contact Name and TA Phone number.  You can also fax this information to 248-727-2688.

----LOST TICKET INFORMATION-----
Customers whom have lost their “paper” ticket may go to the airport on day of departure with valid identification and complete a lost ticket affidavit. A handling fee will be charged of $50.00 USD per person, then the customer will be allowed to travel on the original reservation.

----MY RESERVATIONS----
The “My Reservations” section of the www.spirit.com website will allow consumers or travel agents with GDS confirmation numbers (record locators) or Spirit Airlines confirmation numbers to access their reservation in order to pre-purchase checked baggage, acquire seat assignments, check-in online, print boarding passes and change / modify existing reservations (modify and change is also support via the GDS).  Note that fees and / or fare differences may be applicable to the previous list of options, please check www.spirit.com for fees.  All pre-purchased baggage and seats will be required to be purchased with a credit card.  No other forms of payment will be accepted for baggage and/or seats.

----NAME CHANGES ----
Name Changes are not allowed on Spirit Airlines.

----NET FARES ----
For travel agents authorized to issue Net Fares in packages on behalf on Spirit Airlines, a 5 –day hold will be available on these fares.  If a valid form of payment is not received within 5 days, the reservation will automatically cancel within the Spirit Airlines system.  Published fares via the GDS will have a 24 hour hold policy.  Published and promotional fares available at www.spirit.com will be instant purchase and require a valid form of payment at the initial reservation / booking request.

----PAPER TICKET POLICY---
Spirit no longer accepts paper tickets.

----PASSWORD RESET----
In order to have your password reset to access the travel agent portal of www.spirit.com please send an email to Salessupport@spirit.com requesting the change with your name, phone, ARC and TA name.

----PETS----
For information on traveling with pets, please click on the link below:

http://www.spirit.com/Policiesspecialneeds.aspx#Pets

----REFUNDS----
A non-refundable ticket will be refunded if the customer or traveling companion becomes deceased or military orders preventing taking a planned flight. Please note the supporting documents and/or paperwork will need to accompany the refund request.  Customers entitled to a refund may apply by contacting the Spirit Airlines Reservation Center at 800-772-7117 or by writing to our Refund Department at:

Spirit Airlines
2800 Executive Way
Miramar, FL 33025

----SCHEDULE CHANGES----
Upon implementation of a schedule change by Spirit Airlines a message will be generated to the booking agency for action. Agents must action the message to synchronize the PNR with the internal Spirit Airlines reservation. Once updated the new schedule information can be passed on to the customer, ensuring they have the most up-to-date travel information.

All reservations impacted by a schedule change are queued to the booking agent’s general queue for action.

-----SEAT ASSIGNMENT INFORMATION-----
All bookings made on www.spirit.com will have the ability to assign / purchase seats in advance within the booking path.  GDS generated bookings will have to take the Confirmation Code (either the GDS record locator or the Spirit Airlines Confirmation Code, customer name and flight number will allow access to pre-purchase of seats) to the “myreservations” section of www.spirit.com website to purchase seats. Additionally, all bookings can print the boarding pass via the website www.spirit.com between 3 and 24 hours of flight time.  Customers choosing not to pre-purchase seats will have one assigned to them at check-in at the airport at no additional charge.

Spirit Airlines offers a single class of service. Deluxe Leather Seats are designed with 3 seats on the left and 3 seats on the right. BIG FRONT SEATS offer a 2 and 2 seating configuration. BIG FRONT SEATS are approximately 18 1/2 inches wide with a pitch of 36 inches. Deluxe Leather Seats are approximately 17 1/2 inches wide with a pitch of 30 inches. If a customer requires 2 seats - an additional seat must be purchased.

----TAXES and FEES----
The following list includes the most commonly applied taxes and fees, but is not exhaustive.  Prior to finalizing payment, spritair.com will display all taxes and fees based upon the specific itinerary.

Travel within the United States
Quoted fare includes the base fare, any fuel surcharges and a 7.5% U.S. excise tax. The quoted fare does not include the following taxes and fees that may apply to your air travel:
- September 11th Security Fee: A September 11th Security Fee of $2.50 applies per enplanement originating at a U.S. airport up to $10 per roundtrip.
- Domestic Segment Tax: A segment tax of $3.70 per U.S. domestic flight segment (a flight segment is defined as one takeoff and landing).
- Passenger Facility Charges (PFC): Up to $18 per round trip per customer in local airport charges.

International Flights (including Puerto Rico and the U.S. Virgin Islands)
- September 11th Security Fee: A September 11th Security Fee of $2.50 applies per enplanement originating at a U.S. airport up to $10 per roundtrip.
- Arrival in the U.S. inspection fees of up to $17.50.
- Passenger Facility Charges (PFC): Up to $18 per round trip per customer in local airport charges.
- Other governmental taxes and fees (including U.S. government excise tax) of up to $100.00 per round trip. Additionally, if sold in, or travel originates in a country outside of the U.S., additional taxes, fees and airport charges may apply (up to 22% of the fare value per country).
-  ISRF (International Service Recovery Fee):  $5.00 per customer per journey (does not apply to Panama or Colombia).

All Travel
- Passenger Usage Fee: Passenger Usage Fee of $8 per traveling customer per one way travel applies to all reservations with the exception of those bookings created directly at Spirit Airlines' airport locations. All fares are subject to change until confirmed and purchased.
- Certain fares exclude Fuel Pass Through, including itineraries originating in Colombia where there is a mandated fuel surcharge that differs from the Fuel Pass Through.

---- TRAVEL AGENCY ACCOUNT “HOW TO OPEN”
In order to open a Travel Agency web site access account with Spirit Airlines, travel agencies must provide the following documents to our Sales Support Department via fax at 248-727-2688. You may also include a PDF file of your credentials and include it in your e mail to:  salessupport@spirit.com. 

Mandatory Information for all applicants:

  · Travel Agency’s address (street address, city, state and country), phone number, and fax number, owner name, requesting person’s name and email address on the Travel Agencies letterhead.
  · A copy of IATA, ARC, or CLIA certificate/letter

New account requests are usually processed within 24 hours.  For additional questions regarding setting up an account, please contact a Sales Support Representative at salessupport@spirit.com.

---- TRAVEL AGENCY REDUCED TRAVEL ----

We are pleased to announce that the Travel Agent Reduced Rate Program is back! Requirements: 7 day advanced purchase for a confirmed $75 one way or $150 round trip plus taxes and fees in R or T class of service for a travel agent and one companion. Must have a valid IATA or CLIA card. If interested, please email salessupport@spirit.com and we'll send you the form to fill out or simply email us your request including city pairs and dates along with a copy of your CLIA or IATA card, so we can check availability and provide a response.

----UNACCOMPANIED MINORS----
Unaccompanied Minors – International
Spirit does not permit unaccompanied minors on any international flight

Unaccompanied Minors – Domestic (Including Puerto Rico and St. Thomas U.S.V.I):
For information on unaccompanied minors, please click on the link below:
http://www.spirit.com/Policiesspecialneeds.aspx#UnaccompaniedMinors