About Spirit


Spirited Special Assistance

How may we assist you?

Spirit Airlines is committed to assisting our traveling public who requires special help. We want your flying experience to be more comfortable and enjoyable. Let us know how we can better assist you. We will do our best to meet your individual needs.

Although we do not require information concerning the extent of your disability the more facts you can share with us about your travel needs, the better we are able to assist you.

If you encounter problems when traveling with us, feel free to ask our Spirit Airlines customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations. They will be glad to respond to your concerns. Our CROs are available at all airport locations and are easily identified by their name bars that have CRO on them.

Aircraft Accessibility
Airport Accessibility
Arrival
Batteries
Flight and Gate Information
Inflight Assistance
Making a Reservation
Onboard Wheelchair
Packing for Your Trip
Personal-Assist Devices

Personal Care Attendant
Pre-Boarding Assistance
Safety Briefing Assistance
Seating Accomodations
Security Screening
Service Animals
Telecommunication Device for the Deaf (TDD)
Ticket and Gate Counter Accessibility
Wheelchair Stowage

 


Making a Reservation
When making a reservation online or through Spirit Airlines Reservations, please make the need for your assistance known. This way your request will be part of your flight record.

Spirit Airlines offers a special TTY/TDD reservations service in conjunction with AT&T Relay Service. To make flight reservations using this service, call 800-955-8771. The phone links your telecommunications device with one at AT&T. The AT&T representative relays the information back and forth between Spirit Airlines Reservations and you.

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Packing for Your Trip
Each customer is permitted to carry up to one(1) item on board the aircraft. We recommend you include any medications or other essential items in your carry-on luggage.

Our airplanes do not have refrigerators onboard, so please plan accordingly.

If you use needles/syringes to inject medication, you must have appropriate medical documentation with you that verifies your medical condition and need for the medical procedure in case security officers at the airports have questions.

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Personal-Assist Devices
Customers may take wheelchairs, walkers, canes, crutches, or assist devices, in addition to one(1) carry-on item. Devices can be stowed in an overhead bin, underneath the seat or in the forward cargo bin. We can stow a device if it meets the size and weight restrictions for approved storage space on the aircraft. Assist devices such as ventilators, respirators and nebulizers may not be used onboard Spirit aircraft. Supplemental (medical) oxygen may not be transported on Spirit Airlines. Spirit Airlines does not provide supplemental (medical) oxygen onboard.

Spirit Airlines currently operates two (2) aircraft types – Airbus 321 and Airbus 319 aircraft.

Airbus A321& Airbus A319: These aircraft are equipped for onboard wheelchair stowage in accordance with the Department of Transportation, 14 CFR 328.41 regulation.

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Airport Accessibility

Ticket and Gate Counter Accessibility
Spirit Airlines works closely with the airports we serve to ensure that all facilities are accessible to everyone. If facilities are not accessible please let us know.

Flight and Gate Information
All flight information is visually displayed for all customers. Ticket and Gate agents provide verbal flight information including arrival announcements, boarding announcements, and any flight irregularity information.

Telecommunication Device for the Deaf (TDD)
TDDs are available at most airports and are appropriately marked. Our customer service agents will be happy to assist you in locating TDDs.

Security Screening
Airport security screening is required for all customers. A hand search can be performed for people with disabilities and private screenings are available upon request.

Pre-Boarding Assistance
Spirit Airlines personnel is available to assist customers with disabilities in boarding deplaning and connecting with their flights. We will provide assistance in getting customers to and from gates. However we are not equipped to provide full monitoring while waiting at the gate. Customers needing assistance in boarding are invited to board first, but it is your choice. We will provide transfer service on and off the aircraft using boarding or aisle chairs that are designed for aircraft aisles. If you are making a connection, we will provide assistance between flights using our wheelchair service. If requested and needed, we will make available your own wheelchair from the aircraft cargo compartment for your use during your layover. However, please keep in mind that there is limited time between flights and when factoring any required assembly and disassembly, this option often becomes impractical.

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Aircraft Accessibility

Seating Accommodations
We will do our best to offer specific request in seating for customers with disabilities. Although we offer assigned seating, it is on a first come first serve basis, and we suggest you check in at least one hour prior to departure to better serve your request. Some seats may be restricted in order to comply with FAA safety regulations.

Wheelchair Stowage

Airbus A321& Airbus A319: These aircraft are equipped for onboard wheelchair stowage in accordance with the Department of Transportation, 14 CFR 328.41 regulation.

You can check your wheelchair at the ticket counter or the gate. We appreciate your checking powered equipment that may require disassembly at the ticket counter so we can arrange for proper handling. You may use Spirit's wheelchair equipment after checking your personal wheelchair. Since you know your wheelchairs best, please provide instructions on assembly and disassembly of the wheelchair, if necessary, to accommodate on the aircraft. If the wheelchair is electric, please identify specific battery type, so employees may establish correct federal "dangerous goods" handling procedures. Detachable items such as seat cushions and footrests can be carried onboard or checked with the wheelchair in the cargo compartment.

Batteries
Identify your wheelchair batteries as either spillable or non-spillable so that our employees may establish correct federal "dangerous goods" handling procedures. Wet-cell batteries are considered spillable, so we need to make special preparations to transport them by air. We have to disconnect the battery and protect the terminals against electrical shorting. We have to remove the battery if we cannot fit your wheelchair equipment upright through the aircraft cargo compartment door. The battery will be shipped in Spirit's battery box to meet all federal "dangerous goods" handling requirements. We cannot transport damaged or leaking batteries by air.

Dry cell and gel-cell batteries are considered non-spillable and fewer requirements are required for handling. We can leave powered wheelchair batteries attached when the equipment fits upright through the aircraft cargo compartment door. Spirit personnel will disconnect the battery post connectors and wrap each post connector with tape to prevent electrical shorts during shipping.

Onboard Wheelchair
All of our aircraft have an onboard wheelchair. These wheelchairs are especially designed to fit the aisle of our aircraft and may be used by our customers to move to and from the lavatory. While our flight attendants are trained in the operation of this wheelchair and will assist you with its use, they are not required to lift or carry you.

Service Animals
We welcome service animals trained to assist customers with mobility, visual and hearing disabilities, in the aircraft cabin. A service animal must occupy the floor space where the customer sits and cannot obstruct an aisle or areas that must remain clear in the case of an emergency evacuation.

Spirit Airlines does accept service animals for travel in the cabin or in cargo on international flights. Depending on the international destination, specific documentation regarding the service animal may be required. Please contact Spirit Customer Service at 800-772-7117 and one of our agents will be happy to check destination regulations for you.

Inflight Assistance
Our flight attendants are qualified to ensure your in-flight safety and comfort. They can assist you in using the onboard wheelchair and stowing and retrieving carry-on-items and opening packages. Flight attendants are not permitted to assist with feeding or personal hygiene and lavatory functions. Flight attendants cannot lift or carry any customers, and they cannot provide medical services such as giving injections. If your medical conditions require others to provide this type of care, you should travel with a ticketed companion who can see to these needs during the flight.

Safety Briefing Assistance
Please let us know if you are deaf or hard of hearing, so we can provide you with information or an individual safety briefing if you wish.

Arrival
At your destination airport, we can provide deplaning assistance and make available your personal wheelchair at the gate or at the baggage claim, whichever you prefer. If you choose to have your wheelchair delivered at Baggage Claim, we will provide wheelchair service to the claim area. To expedite the deplaning process, customers who request wheelchair service will be assisted off the aircraft after all other customers have deplaned.

For additional information, you may download the Department of Transportation regulations on Non Discrimination on the Basis of Disability in Air Travel (14 CFR part 382) in Portable Document Format (PDF). To view, save, or print the guide, you will need the free Adobe Acrobat Reader available for download below.

Listed below is some brief information on services that we provide. We hope the following information will be helpful as you plan your trip.

Please call Spirit Airlines Reservations at 800-772-7117 to request special assistance if there is a need that is not addressed by the options available online.

Personal Care Attendant
An attendant will be required for the following:

 
  • Any customer who, because of a mental disability, is unable to understand or respond appropriately to safety instructions from Spirit Airlines personnel.
  • Any customer with mobility impairment so severe the person would be unable to assist in his or her evacuation of the aircraft in the event of an emergency.
  • Any customer with both severe hearing and severe vision impairments that the customer would not be able to establish communication with Spirit Airlines personnel so a safety briefing can be given.
  • Customers who advise Spirit Airlines they fit into one of the above categories will be required to provide their own personal care attendant. The attendant must pay the fare applicable at time of making a reservation.

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